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Refund Policy

​Thank you for shopping at Silverstream Photography!

 

1. Satisfaction Guarantee:

  • We are committed to providing high-quality services. If you are dissatisfied with a service, you may be eligible for a refund.

  • Refund requests must be submitted at least 72 hours before the date of services booked

  • Please note that this policy does not cover instances where the service was provided as agreed upon, but the client simply changed their mind or had different expectations.

2. Circumstances for Refund:

  • A refund may be considered if the service was not performed as agreed upon in our service agreement, or if there was a significant error or failure on our part.

  • We may also consider refunds on a case-by-case basis for other legitimate reasons, such as a change in circumstances that prevents you from utilizing the service.

3. Refund Request Process:

  • To request a refund, please contact us at pearce4355@gmail.com or 07732880016 within the specified time frame.

  • You will be required to provide a brief explanation of the issue and any supporting documentation (e.g., screenshots, records of communication).

  • We will review your request and determine if a refund is warranted.

4. Refund Processing:

  • If a refund is approved, it will be processed back to the original payment method.

  • The refund will be issued within 2-3 business days of our approval.

  • Any bank fees associated with the refund will be the responsibility of the customer.

5. Limitations and Exceptions:

  • Refunds are not typically offered for pre-paid services or services that have already been completed and for which a full satisfaction guarantee has been met.

  • Non-refundable deposits may apply in some cases, as specified in the service agreement.

  • We reserve the right to deny refund requests that are deemed unreasonable or fraudulent.

6. Communication:

  • We will communicate with you throughout the refund process, providing updates on the status of your request.

  • We encourage you to contact us with any questions or concerns about our refund policy.

7. Changes to the Policy:

  • We reserve the right to modify this refund policy at any time.

  • Any changes will be communicated to you in a timely manner.

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